• 25th April 2024

Which Is Better – In-House Receptionist or Virtual Receptionist?

For the business owners, receptionists are so crucial in the company to handle calls. The owner can’t pick phone calls, make payments, etc. If you have reached the part when the company needs a receptionist, there are two options. There is a total time one or the 24/7 virtual receptionist, and the choice is yours. 

Conversational is known to provide an excellent virtual receptionist who is professional in handling all the calls. Further, the company doesn’t miss any calls and the calls are transferred to the receptionists. The staff makes it a point to treat all the customers in a good and friendly way. 

How to choose what kind of receptionist to go with the company?

In house receptionists are perfect for some of the following tasks:

  • They can help in the office apart from just picking up calls 
  • They know how to handle even the complex phone calls

Virtual receptionists are equally needed for the following tasks:

  • When you don’t want training for the receptionist and want to start work
  • When you don’t want to miss any of the calls
  • When you need phone support but don’t have money to support a full-time employee

The choice depends a lot on the budget type you are planning for. Likewise, hiring a full-time receptionist is a costly affair. But it can be an investment in the long run as well. Also, the virtual receptionists can pick up calls at any time of the day. 

Likewise, if you have a machine to reach for the customers, you have to improve the bandwidth for answering the calls. 


A virtual receptionist can handle the calls a full-time receptionist can’t do. Secondly, hiring a receptionist is a big decision. Hire someone whom you can trust with the job. Both the receptionists have valuable works to perform. Select what you want from the lot. 

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